Overview
This website is operated under the name London Sew (“London Sew”, “we”, “us” or “our”). We provide this online store and the information, tools and services available through it, subject to these Terms of Service and the policies linked on our website.
By visiting our website, browsing products or placing an order, you use our services and agree to these Terms (“Terms”), together with any policies referenced here. These Terms apply to visitors and customers. They do not remove or limit consumer rights that cannot lawfully be excluded.
Please read these Terms carefully before using the website. If you do not agree, please do not use the store. We may update these Terms when our services, operations or legal requirements change; the current version will be posted on this page.
Section 1 – Online Store Terms
You must be legally able to enter into a binding agreement to place an order. You must not use our products or website for an unlawful or unauthorised purpose, violate applicable laws, or introduce viruses, malicious code or technology intended to damage, disrupt or gain unauthorised access to the website or its systems.
Section 2 – General Conditions
We may refuse, cancel or limit a transaction where reasonably necessary, including where an order appears fraudulent, unauthorised or unlawful, subject to applicable law. Where appropriate, we will try to contact you using the details supplied with your order.
Information you submit may be transmitted through networks and processed by service providers that help operate the website and checkout. Payment information is handled through the relevant checkout and payment provider using their security processes. You may not reproduce, copy, resell or commercially exploit any part of the website or service without our prior written permission, except where applicable law permits it.
Section 3 – Website Information
We aim to keep website information accurate and up to date, but product details, prices, availability and other content may occasionally contain errors or omissions. Please check product details and checkout information before ordering. We may correct errors or update website content when needed. Where an error materially affects an order, we will handle it in accordance with applicable law and communicate with you where appropriate.
Section 4 – Prices, Services and Orders
Product prices, available payment methods, shipping charges and the final order total are displayed through the store and checkout. Prices, availability and offers may change, but changes will not remove rights that apply to an order already placed under applicable law.
Product listings invite you to place an order. When you submit an order, you make an offer to purchase the selected products. An automated email acknowledging receipt does not necessarily mean that the order has been accepted. We will communicate any cancellation or issue where appropriate. We may modify, suspend or discontinue parts of the website or service, subject to applicable law.
Section 5 – Products and Availability
London Sew offers clothing and fashion products. Product descriptions, sizing information, prices and availability are shown on the relevant product page. Please review these details carefully before ordering. We make reasonable efforts to display product images and colours accurately, but actual colours may vary by screen, device settings and lighting.
Some products are fulfilled through supplier partners. Processing and delivery times may vary; see our Shipping Policy. We may limit quantities or discontinue products, subject to applicable law and any rights arising from an order already accepted.
Section 6 – Orders and Account Information
You agree to provide accurate, complete and current information when placing an order, including your email address, billing information and delivery address. Check your order details before completing checkout and contact us as soon as possible if you notice an error. We cannot guarantee that changes or cancellations will be possible after an order enters processing or fulfilment.
We may refuse or cancel an order where there is a legitimate reason to do so, subject to applicable law. If we cancel an order after payment has been taken, we will arrange any refund required.
Section 7 – Payment
Payment options available for a particular order are those displayed at checkout. These may include Visa, Mastercard, PayPal, Shop Pay, Apple Pay and Google Pay where enabled and available. Availability may depend on location, device, currency and payment-provider eligibility. Review the currency, product prices, delivery charges and final total before confirming your order. Do not send full payment-card details or security codes to us by email.
Section 8 – Shipping and Delivery
Orders are fulfilled through supplier partners. Our current estimated delivery window is 4–9 days; this is an estimate, not a guaranteed delivery date. Actual delivery may vary based on destination, supplier processing, carrier operations, customs checks or circumstances outside our control. Any delivery charge will be shown at checkout. If tracking is available, details will be shared when provided by the fulfilment or delivery partner.
For further details, please read our Shipping Policy. Nothing in these Terms limits rights you may have if goods are not delivered as required by law.
Section 9 – Returns, Refunds and Consumer Rights
Contact us before sending an item back so we can provide the appropriate instructions and return destination. For change-of-mind returns, customers are responsible for return postage unless applicable law requires otherwise or we agree otherwise in writing. Different rules may apply to faulty, damaged, incorrect or not-as-described items. Your statutory consumer rights remain unaffected. Please read our Return & Refund Policy.
Section 10 – Third-Party Tools and Links
Our store is hosted by Shopify and may use third-party services to support checkout, payment processing, fulfilment, analytics, customer support and other functions. Third-party tools and websites may be subject to their own terms and privacy information. We do not control all third-party websites and are not responsible for their content or practices beyond the extent required by applicable law. Review the relevant provider’s terms before using its services.
Section 11 – Reviews, Feedback and Submissions
If you submit reviews, comments, suggestions or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, abusive, defamatory, infringing or harmful. Do not submit malicious code or personal information you are not authorised to share.
Where you submit content for publication, you give us permission to use, display and reproduce it for operating and promoting our store, subject to applicable law. We may remove content that we reasonably consider unlawful, abusive, misleading or in breach of these Terms. This does not transfer ownership of your content to us.
Section 12 – Personal Information
Personal information submitted through the store is handled in accordance with our Privacy Policy. Please read that policy to understand the information that may be collected and how it may be used or shared.
Section 13 – Errors and Omissions
Our website may occasionally contain errors relating to product descriptions, pricing, promotions, shipping charges, delivery estimates or availability. We may correct errors and update information. If an error affects your order, we will handle it in accordance with applicable law and relevant consumer rights.
Section 14 – Prohibited Uses
You must not use the website for unlawful purposes; violate applicable laws; infringe intellectual property or another person’s rights; harass, threaten or discriminate against others; submit false or misleading information; transmit malicious code; collect personal information without authorisation; send spam or conduct phishing; or interfere with security features or normal website operation. We may restrict access where there is a reasonable basis to believe these Terms have been breached, subject to applicable law.
Section 15 – Disclaimer and Limitation of Liability
We do not guarantee that the website will always be uninterrupted, secure or error-free. Online services may occasionally be unavailable or affected by technical issues. Nothing in these Terms excludes or limits any warranty, liability or consumer right that cannot lawfully be excluded or limited. Subject to that, we are not responsible for losses arising from misuse of the website or events beyond our reasonable control. This section does not affect statutory rights in relation to products you purchase.
Section 16 – Indemnification
To the extent permitted by law, you are responsible for losses and reasonable costs directly arising from your unlawful use of the website or material breach of these Terms, including infringement of another person’s rights. Nothing in this section creates liability where it would be unlawful to do so.
Section 17 – Severability and Termination
If any provision of these Terms is found unlawful or unenforceable, it will be applied to the maximum extent permitted by law or treated as separate from the remaining provisions. The remaining provisions continue to apply to the extent legally permitted.
You may stop using the website at any time. We may restrict access where reasonably necessary, including for suspected fraud, security risks or material breaches of these Terms, subject to applicable law. Rights or obligations arising before access ended may continue where appropriate.
Section 18 – Entire Agreement
These Terms and the policies referenced on our website describe the terms that apply to your use of the store, subject to mandatory legal rights. If a provision conflicts with a non-excludable legal right, that right will prevail. Our failure to enforce a provision immediately does not waive our ability to enforce it later.
Section 19 – Governing Law
These Terms are subject to the laws and consumer-protection rules that apply to the relevant transaction. Nothing in this section prevents a consumer from relying on mandatory protections or bringing a claim in a court that has jurisdiction under applicable law.
Section 20 – Changes to These Terms
We may update these Terms by posting a revised version on this page. Changes will not remove rights that have already accrued or apply retrospectively where prohibited by law.
Section 21 – Contact Information
If you have questions about these Terms, contact London Sew:
Email: aawarapansamrat@gmail.com
Contact address: 447 Saheed Nagar, Bhubaneswar 751007, Odisha, India.
Please include your order number when contacting us about an existing order. A telephone number and customer-service hours have not been listed because those details have not been confirmed.