Contact us before returning
Please email aawarapansamrat@gmail.com with your order number and reason for return before sending an item back. We will provide return instructions and confirm the appropriate return destination. Do not send items to an address printed on a parcel unless we have confirmed it is the correct return address.
Change of mind and statutory rights
Return eligibility depends on the product, its condition, timing and the consumer laws that apply to your purchase. For many online purchases made by UK consumers, statutory cancellation rights include a 14-day period, subject to exceptions. This policy is not intended to reduce or replace statutory rights. Contact us promptly if you wish to cancel or return an order so we can advise on the applicable process.
Condition of returned items
Please keep items in their original condition and include original packaging, tags and accessories where reasonably possible. Some products may be excluded from change-of-mind returns where an applicable legal exception applies. Any exception will be applied only where legally permitted.
Return postage
For change-of-mind returns, the customer is responsible for return postage unless applicable law requires otherwise or we agree otherwise in writing. If an item is faulty, damaged, incorrect or not as described, contact us before returning it; we will review the issue and explain the remedy and postage arrangements required by applicable law.
Refunds
Once a return or cancellation is approved and any required checks are complete, refunds will be made using the original payment method where possible. The timing for funds to appear may depend on your payment provider. We will communicate any applicable refund amount and next steps. No statement in this policy removes your legal rights.
Contact
Email aawarapansamrat@gmail.com for return or refund assistance.