Shipping policy

Shipping Policy — London Sew

Website: https://londonsew.com
Last updated: 23 October 2026

1. Important Information

Order cut-off time: To be confirmed
Order processing time: To be confirmed
Standard shipping time: To be confirmed
Estimated total delivery time: To be confirmed
Shipping charges: Displayed at checkout unless free shipping is explicitly offered
Shipping destination: United Kingdom

London Sew aims to provide a clear and reliable delivery experience for customers throughout the United Kingdom. Available shipping methods, charges and estimated delivery times will be shown on our website or at checkout, as applicable.

Delivery estimates are not guaranteed unless expressly stated otherwise. Actual delivery times may vary depending on the destination, order processing, courier availability and other circumstances.

2. Order Processing

After placing an order, you should receive an order confirmation email at the email address provided during checkout.

Orders will be prepared for dispatch after payment has been confirmed and the information required to fulfil the order has been received.

Processing times may vary depending on product availability, order volume and other operational factors. Any applicable processing estimate will be communicated on our website or through order-related communications.

Please ensure that your delivery address and contact details are accurate when placing your order.

3. Shipping and Delivery

London Sew aims to dispatch orders as promptly as reasonably possible.

Available shipping methods, applicable charges and estimated delivery times will be displayed during checkout or communicated with your order information.

Once your order has been dispatched, we will provide shipping confirmation and tracking information where available.

Tracking updates may take some time to appear after dispatch, depending on the carrier.

Delivery estimates are provided for guidance and may be affected by circumstances outside our reasonable control.

4. Shipping Destinations and Charges

Our intended target market is the United Kingdom.

Please check the delivery options available at checkout to confirm whether we can ship to your address and what charges apply.

Free shipping should only be considered available where it is expressly offered on the relevant website page or at checkout.

Any applicable delivery charge will be displayed before you complete your purchase.

5. Possible Delays

Although we aim to meet the stated delivery estimates, delays may occur due to circumstances such as:

Courier or postal service disruptions.
Adverse weather conditions.
Public holidays or unusually high order volumes.
Incorrect or incomplete delivery information.
Security checks or other operational issues.
Events outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at support@londonsew.com with your order number.

We will review the available tracking information and take reasonable steps to investigate the delay.

If an order is confirmed lost in transit, we will work with you to provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

Nothing in this policy limits your statutory rights if an order is not delivered within the legally required or agreed timeframe.

6. Order Cancellations

If you wish to cancel your order, contact us as soon as possible at support@londonsew.com and include your order number.

We will try to stop an order that has not yet been processed or dispatched, but cancellation may not be possible once fulfilment has progressed.

However, an internal processing deadline does not remove any statutory cancellation rights available to you.

For many online purchases made by UK consumers, statutory cancellation rights may continue after dispatch and delivery, subject to applicable legal exceptions. Please refer to our Return & Refund Policy for further information.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact support@londonsew.com as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, if available.

We will review the issue and explain the next steps.

Depending on the circumstances and applicable law, you may be entitled to a replacement, refund, repair or another remedy. We will not improperly charge you for return shipping when doing so would violate your statutory rights.

For more information, please review our Return & Refund Policy:

https://londonsew.com/pages/refund-policy

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us immediately at support@londonsew.com.

We will try to update the address if the order has not yet been dispatched. Changes may not be possible after dispatch, depending on the carrier.

If a parcel cannot be delivered because the address provided was incomplete or incorrect, we will work with you to determine the available options, subject to applicable law.