Refund policy

Return & Refund Policy

London Sew
Website: https://londonsew.com
Last updated: 23 October 2026

Thank you for shopping at London Sew. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return, cancellation, exchange or refund in accordance with this policy and your applicable statutory consumer rights.

1. Eligibility for Returns

We accept eligible change-of-mind return requests within 14 days of receiving your order, subject to applicable law.

For standard change-of-mind returns, we ask that:

Items are unworn and unused, except for handling reasonably necessary to inspect their nature, characteristics and functioning.
Original tags and packaging are retained where reasonably possible.
You provide your order number or other proof of purchase.

These conditions do not limit your legal rights if an item is faulty, damaged, incorrect or not as described.

For many online purchases made by UK consumers, you have the right to notify the retailer of cancellation within 14 days after receiving the goods. You generally have a further 14 days after notifying the retailer to send the goods back. Certain legal exceptions apply.

2. How to Request a Return

To start a return, contact our support team:

Email: support@londonsew.com

Please include:

Your order number.
The product you wish to return.
The reason for the return, if applicable.
Photographs of the issue, if your item is damaged, defective or incorrect.

Please contact us before sending your parcel so we can confirm the correct return address and provide any necessary instructions.

Do not send returned items to our registered business address unless we have confirmed that it is the appropriate return destination.

You can notify us of a statutory cancellation by sending a clear statement that you wish to cancel your purchase. You do not have to wait for our approval to give this notice within the applicable legal period.

3. Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return postage, provided this responsibility was properly disclosed before purchase and charging the customer is permitted by law.

If an item is faulty, damaged, incorrect or otherwise fails to conform to the contract, we will provide the remedies required by applicable law. We will not improperly charge customers for exercising their statutory rights.

Please email support@londonsew.com before returning a faulty or incorrect item so we can explain the next steps.

4. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at support@londonsew.com and include your order number.

We will try to stop an order that has not yet been processed or dispatched. However, we cannot guarantee cancellation once order processing or dispatch has begun.

If your order has already been dispatched, you may still have statutory cancellation rights. For eligible UK online purchases, those rights generally continue after dispatch and delivery, subject to applicable legal exceptions.

Any internal processing deadline does not remove a customer's statutory cancellation rights.

5. Non-Returnable and Excluded Items

Some products may be excluded from statutory cancellation rights where a specific legal exception applies. Examples may include:

Personalised or custom-made items: Goods made to the customer's specifications or clearly personalised, where the statutory exception applies.
Sealed hygiene-sensitive items: Goods unsuitable for return for health protection or hygiene reasons, where they were supplied sealed and the seal has been broken, and the statutory exception applies.

An item is not automatically excluded simply because it is clothing or a fashion product.

Where an applicable exception is relevant, we will identify it in the product information or otherwise disclose it as appropriate.

These exceptions do not remove any separate rights you may have if goods are faulty or do not conform to the contract.

6. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact support@londonsew.com as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs of the product and packaging, if available.

Photographs can help us assess the issue, but we will not use a lack of photographs to unlawfully prevent you from exercising your statutory rights.

Depending on the circumstances and applicable law, you may be entitled to a refund, replacement, repair or another legal remedy. We will explain the available options and arrange any return shipping required by law.

7. Restocking Fees

London Sew does not intend to charge a restocking fee for standard returns.

Where applicable law permits a deduction for diminished value caused by handling beyond what is necessary to inspect the goods, we will assess it in accordance with the relevant legal requirements.

No deduction will be applied where doing so would unlawfully restrict your rights.

8. Refund Process and Timing

Once you contact us about a return or cancellation, we will explain the next steps.

Where goods must be returned, we may wait until we receive the goods or evidence that they have been sent back before issuing a refund, to the extent permitted by law.

For eligible UK statutory cancellations, refunds are generally due within 14 days of receiving the returned goods or, where permitted, receiving evidence that they have been sent back, whichever occurs first.

Other refunds may be subject to different legal deadlines depending on the circumstances.

Approved refunds will generally be made to the original payment method unless another method is agreed or required by law.

Your bank or payment provider may take additional time to show the refund in your account after it has been processed.

We will contact you if additional information is reasonably needed to handle your request.

9. Exchanges

If you would like to exchange an item for a different size, colour or product, contact support@londonsew.com with your order number and the details of the item you would prefer.

Exchanges are subject to availability and confirmation by our support team.

If an exchange is unavailable, you may be able to return the item and place a new order, subject to the applicable return conditions and your statutory rights.

Nothing in this section limits your rights to a remedy for faulty, damaged, incorrect or misdescribed goods.

10. Contact Information

For questions about returns, refunds, exchanges or cancellations, please contact us:

London Sew
Operated by: Samrat Nayak LLC

Business address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Customer support email: support@londonsew.com
Telephone: +1 213-733-9796
Website: https://londonsew.com

Please email our support team before sending a return so we can confirm the correct return address.

This policy should be read alongside our Terms of Service and other applicable store policies.