Privacy Policy

Overview

This Privacy Policy explains how London Sew may collect, use, disclose and protect personal information when you visit our store, place an order, contact us or otherwise interact with us. The information processed depends on how you use the store and which services are enabled.

Information we may collect

Information may include contact details, billing and delivery addresses, order and transaction details, customer-service communications, device and browser information, IP address, and information about how you interact with the store. Payment card details are generally processed by the payment provider and Shopify checkout.

How information is used

We may use information to process and fulfil orders, arrange delivery, provide customer support, prevent fraud and abuse, maintain store security, comply with legal obligations, administer the store, and send marketing messages where permitted and where any required consent has been obtained. You can opt out of marketing messages using the unsubscribe method provided or by contacting us.

Shopify and service providers

Our store is hosted by Shopify. We may share necessary information with Shopify and service providers involved in payment processing, order fulfilment, shipping, customer support, analytics, security and store operations. These providers may process information in countries other than the country where you live, subject to applicable safeguards and laws.

Cookies and similar technologies

The store and its service providers may use cookies and similar technologies to operate the website, remember preferences, support checkout, understand site usage and, where enabled, support advertising or analytics. Your browser may provide controls for cookies; disabling some cookies may affect store functionality. Use any consent choices offered by the store to manage optional technologies where available.

Retention and security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order administration, legal, accounting and dispute-resolution requirements. We use reasonable measures intended to protect information, but no online system can be guaranteed completely secure.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of personal information, object to or restrict certain processing, withdraw consent where processing relies on consent, or make a complaint to a data-protection authority. To make a request, contact us using the details below. We may need to verify your identity and may be unable to fulfil requests where a legal exception applies.

Children

This store is not intended for children to use independently to make purchases. Please contact us if you believe a child has provided personal information inappropriately.